Warranty Options

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FIXED RIGHT GUARANTEE

Our Fixed Right Guarantee states that if any service work is performed improperly, we will, at your option, reperform the work at no additional charge or refund your money for the service work during the first six months or 6,000 miles (whichever comes first). Exclusions & General Provisions

PRICED RIGHT GUARANTEE

Our Priced Right Guarantee means we'll match any comparable tire price, or we'll refund 150% of the price difference on your tire purchase within 30 days. Service Exclusions & General Provisions; Tire Exclusions & General Provisions

RIGHT ON TIME GUARANTEE

Our Right On Time Guarantee offers a 10% discount on the total of tires, parts and labor redeemable on your next visit to any company-owned Firestone location if we fail to complete any tire or service work within the time promised. Exclusions & General Provisions

BRIDGESTONE PLATINUM PACT LIMITED WARRANTY

This Limited Warranty covers new BRIDGESTONE brand passenger and light truck tires. This Limited Warranty only applies to the original purchaser, and is valid if all of the following apply:

  • The tire was purchased on or after January 1, 2008.
  • The tire was produced after January 1, 2005 (DOT serial 0105 or later).
  • The tire is a size and speed rating equivalent to or greater than that specified by the vehicle manufacturer.
  • The tire has been used only on the vehicle on which it was originally installed.
  • The tire has not been used in commercial service (exception: certain coverage applies to Bridgestone Duravis tires if used in commercial service).

The Platinum Pact Limited Warranty covers all Bridgestone brand passenger and light truck tires – except Duravis, winter, and "temporary use" spare tires. A tire covered by the Platinum Pact Limited Warranty will be replaced with an equivalent new tire either free of charge or for a pro-rated amount if the tire becomes unusable for any reason within the manufacturer's control under the conditions listed in the Warranty Manual.
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FIRESTONE GOLD PLEDGE LIMITED WARRANTY

This Limited Warranty covers new FIRESTONE brand passenger and light truck tires. This Limited Warranty only applies to the original purchaser, and is valid if all of the following apply:

  • The tire was purchased on or after January 1, 2008.
  • The tire was produced after January 1, 2005 (DOT serial 0105 or later).
  • The tire is a size and speed rating equivalent to or greater than that specified by the vehicle manufacturer.
  • The tire has been used only on the vehicle on which it was originally installed.
  • The tire has not been used in commercial service (exception: certain coverage applies to Firestone Transforce tires if used in commercial service).

The Gold Pledge Limited Warranty covers all Firestone brand passenger and light truck tires except Transforce, winter, and "temporary use" spare tires. A tire covered by the Gold Pledge Limited Warranty will be replaced with an equivalent new tire either free of charge or for a pro-rated amount if the tire becomes unusable for any reason within the manufacturer's control under the conditions listed in the Warranty Manual.
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BUY & TRY 30 DAY GUARANTEE

All Bridgestone brand passenger and light truck tires - except RFT/Run-Flat, Potenza RE-01R, winter, and "temporary use" spare tires - sold in sets of 4 or more tires and installed by an authorized RETAILER are covered by the Buy & Try 30 Day Guarantee. If a retail customer is not completely satisfied with their eligible Bridgestone brand tires, the tires can be returned to the location from which they were originally purchased within 30 days of purchase for a full refund or exchange. Original proof of purchase is required. The Buy & Try 30 Day Guarantee applies only to full sets of tires (4 or more tires purchased together); return of less than a full set of tires will not be accepted. Bridgestone brand tires applied as original equipment on new vehicles are not covered by the Buy & Try 30 Day Guarantee. Additional exclusions apply, as identified in the section "What This Limited Warranty Does Not Cover" in the Warranty Manual.

WINTER TIRE AND TEMPORARY SPARE WARRANTY

A Bridgestone brand Duravis, winter, or "temporary use" spare tire will be replaced with an equivalent new tire for a pro-rated amount if the tire becomes unusable for any reason within the manufacturer's control under the conditions listed in the Warranty Manual.

OTHER BRANDS' WARRANTIES

If you've purchased a passenger or light truck tire bearing one of the following brands, visit the applicable website or dial the customer service number for complete information on your warranty.

www.bfgoodrich.com1-877-788-8899
www.conti-online.com1-800-847-3349
www.falkentire.com1-800-723-2553
www.generaltire.com1-800-847-3349
www.goodyeartires.com1-800-466-3932
www.michelin.com1-866-866-6605
www.pirellityre.com1-800-747-3554
www.uniroyal.com1-877-458-5878
www.yokohamatire.com1-800-722-9888

BASIC LIMITED WARRANTY

The Basic Limited Warranty covers all tires in the following brands:

  • Fuzion
  • Primewell

A tire covered by the Basic Limited Warranty will be replaced with an equivalent new tire for a pro-rated amount if it becomes unusable for any reason within the manufacturer's control under the following conditions:

  • There is no free replacement period.
  • Coverage extends up to 5 years (3 years for Primewell brand) from the date of purchase – proof of purchase date required. Without proof of purchase date, then 6 years (4 years for Primewell brand) from the date of tire manufacture. During this period, the tire will be replaced charging a pro-rated amount. To determine the replacement price, the percent of used treadwear is multiplied by THE RETAILER'S then-current selling price for the replacement tire(s). The appropriate taxes, mounting, balancing, disposal fees, and other service charges may be added to the replacement price.
  • The tire must not be worn to 2/32 inch (1.6 mm) or less remaining original tread depth (i.e. worn down to the top of the built-in indicators in the tread grooves).
  • Exclusions apply – as identified in the section "What This Limited Warranty Does Not Cover."

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SUPPLEMENTAL MILEAGE LIMITED WARRANTY

If a tire covered by the Supplemental Mileage Limited Warranty wears evenly across the tread down to the treadwear indicators - 2/32 inch (1.6 mm) - during the stated warranted mileage for that tire (as evidenced by the vehicle's odometer), the tire will be replaced with an equivalent new tire for a pro-rated amount under the conditions listed in the Warranty Manual.
Learn More On Page 45 Of The Warranty Manual >>

ROAD HAZARD PROTECTION WARRANTY

Tires qualifying for replacement hereunder will be replaced with an equivalent new tire. If a registered tire is discontinued or not available, a tire of similar value (to be determined at the discretion of Firestone Complete Auto Care), will be substituted. Mounting and balancing of a repaired or replaced tire will be free of charge.

No tire covered by this Certificate will be eligible for replacement or repair more than one time during the coverage period. Coverage can be purchased for a tire that has been replaced or repaired for an additional charge and taxes, where applicable.

When the tire is worn down to 2/32nds of an inch, this Tire Replacement or Repair Certificate coverage ends.
Learn More On Page 49 Of The Warranty Manual >>

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